Service Center Enablement/CRM Description: This initiative will provide Internet access, and integrated capabilities for Service Center customers, enabling them to interact with USDA through multiple channels (telephone calls, Internet accounts, and in-person visits). This initiative will allow Service Center employees to manage the relationship between the USDA and its customers by tracking visits, correspondence, inquiries, and services provided through customer data summaries. Citizens will be provided a similar customer experience regardless of the method in which they interact with the Service Center.

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