|
Equal Employment
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Complaint
Activity |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||
|
Number of Complaints Filed |
|
56 |
57 |
52 |
53 |
37 |
|
Number of Complainants |
|
47 |
54 |
35 |
3 |
14 |
|
Repeat Filers |
|
4 |
3 |
3 |
3 |
1 |
Complaints by
Basis |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
Note: Complaints can be filed alleging multiple
bases. |
2004 |
2005 |
2006 |
2007 |
2008 |
|
|
Race |
|
12 |
20 |
15 |
20 |
5 |
|
Color |
|
2 |
1 |
1 |
4 |
0 |
|
Religion |
|
0 |
1 |
0 |
0 |
0 |
|
Reprisal |
|
29 |
31 |
23 |
11 |
5 |
|
Sex |
|
23 |
14 |
8 |
20 |
17 |
|
National Origin |
|
4 |
3 |
2 |
2 |
2 |
|
Equal Pay Act |
|
3 |
4 |
1 |
2 |
0 |
|
Age |
|
28 |
21 |
22 |
32 |
24 |
|
Disability |
|
9 |
9 |
15 |
8 |
7 |
|
Non-EEO |
|
1 |
1 |
3 |
5 |
1 |
|
Complaints by
Issue |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
Note: Complaints can be filed alleging multiple
bases. |
2004 |
2005 |
2006 |
2007 |
2008 |
|
|
Appointment/Hire |
|
4 |
3 |
1 |
0 |
1 |
|
Assignment of Duties |
|
0 |
5 |
2 |
4 |
4 |
|
Awards |
|
1 |
3 |
3 |
0 |
1 |
|
Conversion to Full-time |
|
0 |
0 |
0 |
0 |
0 |
|
Disciplinary Action |
||||||
|
Demotion |
|
0 |
0 |
0 |
0 |
1 |
|
Reprimand |
|
1 |
0 |
1 |
1 |
1 |
|
Suspension |
|
1 |
0 |
0 |
1 |
2 |
|
Removal |
|
0 |
0 |
0 |
0 |
0 |
|
Other |
|
0 |
0 |
0 |
0 |
0 |
|
Duty Hours |
|
0 |
1 |
0 |
1 |
0 |
|
Evaluation Appraisal |
|
1 |
4 |
5 |
2 |
1 |
|
Examination/Test |
|
0 |
0 |
0 |
0 |
0 |
|
Harassment |
||||||
|
Non-Sexual |
|
23 |
27 |
26 |
14 |
21 |
|
Sexual |
|
1 |
0 |
1 |
1 |
1 |
|
Medical Examination |
|
0 |
0 |
0 |
0 |
0 |
|
Pay (Including Overtime) |
|
0 |
0 |
0 |
0 |
0 |
|
Promotion/Non-Selection |
|
26 |
18 |
6 |
20 |
8 |
|
Reassignment |
||||||
|
Denied |
|
0 |
0 |
1 |
0 |
0 |
|
Directed |
|
2 |
2 |
5 |
8 |
9 |
|
Reasonable Accommodation |
|
1 |
2 |
4 |
2 |
2 |
|
Reinstatement |
|
0 |
0 |
0 |
0 |
0 |
|
Retirement |
|
2 |
0 |
0 |
0 |
0 |
|
Termination |
|
3 |
2 |
2 |
0 |
2 |
|
Terms/Conditions of Employment |
|
0 |
0 |
1 |
1 |
0 |
|
Time and Attendance |
|
1 |
1 |
0 |
3 |
0 |
|
Training |
|
2 |
3 |
2 |
3 |
1 |
|
Other |
|
10 |
13 |
10 |
9 |
1 |
Processing
Time |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||
|
Complaints pending during fiscal year |
|
|||||
|
Average number of days in investigation |
|
229.18 |
256.65 |
243.06 |
316.69 |
235.23 |
|
Average number of days in final action |
|
437.36 |
521.05 |
441.76 |
838.38 |
730.24 |
|
Complaint pending during fiscal year where hearing was requested |
|
|||||
|
Average number of days in investigation |
|
225.91 |
243.26 |
238.53 |
329.00 |
236.11 |
|
Average number of days in final action |
|
37.00 |
0 |
42.17 |
140.82 |
521.57 |
|
Complaint pending during fiscal year where hearing was not requested |
|
|||||
|
Average number of days in investigation |
|
231.03 |
266.58 |
246.45 |
309.81 |
234.86 |
|
Average number of days in final action |
|
477.40 |
890.75 |
601.60 |
1,064.06 |
777.35 |
|
Complaints
Dismissed by Agency |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||
|
Total Complaints Dismissed by Agency |
|
12 |
6 |
0 |
1 |
4 |
|
Average days pending prior to dismissal |
|
787 |
757 |
0 |
109 |
168 |
|
Complaints
Withdrawn by Complainants |
|
|||||
|
Total Complaints Withdrawn by Complainants |
|
7 |
2 |
0 |
1 |
2 |
Total Final
Agency Actions Finding Discrimination |
Comparative
Data |
|||||||||||
|
Previous
Fiscal Year Data |
2009 |
|||||||||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||||||||
|
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
|
|
Total Number Findings |
|
|
0 |
|
3 |
|
1 |
|
2 |
|
0 |
|
|
Without Hearing |
|
|
0 |
0 |
2 |
67 |
0 |
0 |
0 |
0 |
0 |
0 |
|
With Hearing |
|
|
0 |
0 |
1 |
33 |
1 |
100 |
2 |
100 |
0 |
0 |
|
Findings of
Discrimination Rendered by Basis |
Comparative
Data |
|||||||||||
|
Previous
Fiscal Year Data |
2009 |
|||||||||||
|
Note: Complaints can be filed alleging multiple
bases. |
2004 |
2005 |
2006 |
2007 |
2008 |
|||||||
|
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
|
|
Total Number Findings |
|
|
0 |
|
3 |
|
1 |
|
2 |
|
0 |
|
|
Race |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Color |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Religion |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reprisal |
|
|
0 |
0 |
2 |
67 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Sex |
|
|
0 |
0 |
2 |
67 |
1 |
100 |
0 |
0 |
0 |
0 |
|
National Origin |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Equal Pay Act |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Age |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
2 |
100 |
0 |
0 |
|
Disability |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Non-EEO |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
||||||||||||
|
Findings After Hearing |
|
|
0 |
|
1 |
|
1 |
|
2 |
|
0 |
|
|
Race |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Color |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Religion |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reprisal |
|
|
0 |
0 |
1 |
100 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Sex |
|
|
0 |
0 |
1 |
100 |
1 |
100 |
0 |
0 |
0 |
0 |
|
National Origin |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Equal Pay Act |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Age |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
2 |
100 |
0 |
0 |
|
Disability |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Non-EEO |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
||||||||||||
|
Findings Without Hearing |
|
|
0 |
|
2 |
|
0 |
|
0 |
|
0 |
|
|
Race |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Color |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Religion |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reprisal |
|
|
0 |
0 |
1 |
50 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Sex |
|
|
0 |
0 |
1 |
50 |
0 |
0 |
0 |
0 |
0 |
0 |
|
National Origin |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Equal Pay Act |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Age |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Disability |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Non-EEO |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Findings of
Discrimination Rendered by Issue |
Comparative
Data |
|||||||||||
|
Previous
Fiscal Year Data |
2009 |
|||||||||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||||||||
|
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
|
|
Total Number Findings |
|
|
0 |
|
3 |
|
1 |
|
2 |
|
0 |
|
|
Appointment/Hire |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Assignment of Duties |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
1 |
50 |
0 |
0 |
|
Awards |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Conversion to Full-time |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Disciplinary Action |
||||||||||||
|
Demotion |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reprimand |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Suspension |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Removal |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Duty Hours |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Evaluation Appraisal |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Examination/Test |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Harassment |
||||||||||||
|
Non-Sexual |
|
|
0 |
0 |
2 |
67 |
0 |
0 |
2 |
100 |
0 |
0 |
|
Sexual |
|
|
0 |
0 |
1 |
33 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Medical Examination |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Pay (Including Overtime) |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Promotion/Non-Selection |
|
|
0 |
0 |
1 |
33 |
1 |
100 |
0 |
0 |
0 |
0 |
|
Reassignment |
||||||||||||
|
Denied |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Directed |
|
|
0 |
0 |
1 |
33 |
0 |
0 |
1 |
50 |
0 |
0 |
|
Reasonable Accommodation |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reinstatement |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Retirement |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Termination |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Terms/Conditions of Employment |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Time and Attendance |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Training |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other - User Defined |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
||||||||||||
|
Findings After Hearing |
|
|
0 |
|
1 |
|
1 |
|
2 |
|
0 |
|
|
Appointment/Hire |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Assignment of Duties |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
1 |
50 |
0 |
0 |
|
Awards |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Conversion to Full-time |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Disciplinary Action |
||||||||||||
|
Demotion |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reprimand |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Suspension |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Removal |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Duty Hours |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Evaluation Appraisal |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Examination/Test |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Harassment |
||||||||||||
|
Non-Sexual |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
2 |
100 |
0 |
0 |
|
Sexual |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Medical Examination |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Pay (Including Overtime) |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Promotion/Non-Selection |
|
|
0 |
0 |
1 |
100 |
1 |
100 |
0 |
0 |
0 |
0 |
|
Reassignment |
||||||||||||
|
Denied |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Directed |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
1 |
50 |
0 |
0 |
|
Reasonable Accommodation |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reinstatement |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Retirement |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Termination |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Terms/Conditions of Employment |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Time and Attendance |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Training |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other - User Defined |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
||||||||||||
|
Findings Without Hearing |
|
|
0 |
|
2 |
|
0 |
|
0 |
|
0 |
|
|
Appointment/Hire |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Assignment of Duties |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Awards |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Conversion to Full-time |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Disciplinary Action |
||||||||||||
|
Demotion |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reprimand |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Suspension |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Removal |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Duty Hours |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Evaluation Appraisal |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Examination/Test |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Harassment |
||||||||||||
|
Non-Sexual |
|
|
0 |
0 |
2 |
100 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Sexual |
|
|
0 |
0 |
1 |
50 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Medical Examination |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Pay (Including Overtime) |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Promotion/Non-Selection |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reassignment |
||||||||||||
|
Denied |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Directed |
|
|
0 |
0 |
1 |
50 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reasonable Accommodation |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Reinstatement |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Retirement |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Termination |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Terms/Conditions of Employment |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Time and Attendance |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Training |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other - User Defined |
|
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
Pending
Complaints Filed in Previous Fiscal Years by Status |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||
|
Total complaints from previous Fiscal Years |
|
110 |
124 |
142 |
152 |
144 |
|
Total Complainants |
|
61 |
84 |
109 |
111 |
70 |
|
Number complaints pending |
|
|||||
|
Investigation |
|
0 |
4 |
14 |
6 |
11 |
|
ROI issued, pending Complainant's action |
|
0 |
0 |
0 |
1 |
0 |
|
Hearing |
|
0 |
4 |
14 |
43 |
48 |
|
Final Agency Action |
|
41 |
54 |
54 |
39 |
25 |
|
Appeal with EEOC Office of Federal Operations |
|
0 |
1 |
2 |
3 |
3 |
Complaint
Investigations |
Comparative
Data |
|||||
|
Previous
Fiscal Year Data |
2009 |
|||||
|
2004 |
2005 |
2006 |
2007 |
2008 |
||
|
Pending Complaints Where Investigations Exceed Required Time Frames |
|
7 |
11 |
30 |
16 |
18 |