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Web Based Supply Chain Management

Support for older versions of Internet Explorer ended on January 12, 2016

Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. Internet Explorer 11 is the latest version of Internet Explorer, and will continue to receive security updates, compatibility fixes, and technical support on Windows 7, Windows 8.1, and Windows 10.

Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Security updates patch vulnerabilities that may be exploited by malware, helping to keep users and their data safer. Regular security updates help protect computers from malicious attacks, so upgrading and staying current is important.

Internet Explorer 11 provides support for web applications developed to run with older IE versions. Users can update their IE 11 “Compatibility View settings” found under the Tools menu, and add the website(s) that fall into this category.

Important Note:

In order to avoid execution issues with IE 11, all WBSCM users will need to add the entry “usda.gov” to their list of Compatibility View websites.

If you have any questions, please contact the WBSCM Help Desk at:

Phone: 877-WBSCM-4U or 877-927-2648 or Email: WBSCMHelp@ams.usda.gov


The Web Based Supply Chain Management (WBSCM) system is an integrated, internet-based commodity acquisition, distribution, and tracking system built on Systems, Applications and Products in Data Processing (SAP) commercial software and an Oracle platform. WBSCM supports domestic and international food and nutrition programs administered by four United States Department of Agriculture (USDA) Agencies (Food and Nutrition Service (FNS), Farm Service Agency (FSA), Agriculture Marketing Service (AMS), and Foreign Agricultural Service (FAS)) and United States Agency for International Development (USAID). The eight domestic programs, including the National School Lunch Program (NSLP), the Emergency Food Assistance Program (TEFAP), and Food Distribution Program on Indian Reservations (FDPIR), serve over 30 million Americans and are administered through 98 State Distributing Agencies (SDAs) supporting over 100,000 Recipient Agency (RA) school districts, food banks, and feeding centers, and 110 Indian Tribal Organizations (ITOs) supporting over 75,000 program participants. USDA Foods account for nearly 20 percent of the value of school districts’ food purchases menus. Household-level programs, such as Commodity Supplemental Food Program (CSFP), TEFAP, and FDPIR serve food insecure groups such as senior citizens, Native Americans, and low income citizens. The five international programs which include Food for Peace, Food for Progress, and Food for Education, serve over 280 million people in over 65 countries with aid provided through the United Nations’ World Food Program and over 30 foreign governments and approximately 70 private voluntary organizations (PVOs).


Standard Service Desk Support hours:
      a. 7:00 AM to 5:00 PM Central Time
      b. Monday through Friday, excluding Holidays
Standard Service Desk Support Contact Information:
Off-Hour Service Desk Contact:
      a. 5:01 PM to 6:59AM Central Time
      b. Monday through Sunday and Holidays
Off-Hour Service Desk Support Contact Information: