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Technology

USDA Launches Their First Digital Service Fellows Program Advancing The Department’s Technology Workforce

The United States Department of Agriculture Digital Service (USDA DS) is a program designed to cultivate and grow a community of multidisciplinary teams to create human-centered solutions that deliver simple, seamless, and secure technology and customer experiences across USDA. USDA DS seeks to attract diverse, talented senior technologists, and strategists to further the wide-ranging missions of USDA mission areas, agencies, and staff offices.

USDA Partners with Agromovil to Help Smallholder Farmers in Ghana and Tanzania Access Local Markets

There are many different approaches and practices when it comes to farming, but one thing is constant - to run your farm as a business, you need to be able to sell your product. To sell their product, a farmer or rancher needs to be visible to buyers and buyers need to have an easy way to reach producers.

USDA Rural Development’s ReConnect Program Helps Rural Families Close Digital Divide

McClellanville County is a rural community in South Carolina, and like many communities across rural America, access to high-speed internet presents real barriers. Families like Lindsay’s struggled to stay connected in the digital age. “When the kids came home from school and I was working, no one could get on,” said Lindsay. “Everyone had to stop and wait until I was done, and the kids would have to wait to do their homework.”

USDA Leveraging Modern Technology and Digital Tools to Improve Customer Service

The U.S. Department of Agriculture (USDA) is driven to lead the way in customer-centered, data-driven service delivery across the Federal Government. It is our goal to accelerate the use of modern technology and digital tools that our internal and external customers expect in every aspect of their lives. We have made significant strides in advancing technology capabilities, including establishing the Office of the Chief Data Officer (CDO) and the Office of Customer Experience (OCX). The Office of the Chief Information Officer (OCIO) through the IT Modernization initiative, has made major progress in modernizing our information technology (IT) infrastructure to what it is today.

New Charts of Note Mobile App Provides 24/7 Access to Thousands of Economic Research Service Charts

In today’s world, keeping up with the latest news and research can feel like a full-time job. Fortunately, USDA’s Economic Research Service (ERS) has launched a new Charts of Note Mobile App designed to deliver digital snapshots of research straight to your mobile device.

GSA Partner, USDA, Delivers Enhanced Contact Center Experience for Customers

Good customer experience starts at the very first interaction with a customer, which is why the U.S. Department of Agriculture recently officially launched its AskUSDA Contact Center program to support inquiries via web, phone, chat, or email. AskUSDA serves as the one “front door” to help deliver a centralized contact center experience, helping customers get consistent and streamlined information.