The Office of Communications (OC), Information Technology Management (ITRM) Staff coordinates and administers the use of information technology (IT) within the Office of Communications. It is responsible for all IT activities in support of OC's operations including: cyber security; network administration; application support; liaison with the Office of the Chief Information Officer (OCIO) units supporting OC; and oversight of contractors developing and maintaining applications for OC units. The staff works cooperatively with other agencies and offices of the Department. It also works with other Departments at the Federal level such as the U.S. Department of Homeland Security (DHS) and the Office of Management and Budget (OMB).
Our Information Response team emphasis is on maintaining effective relationships with the general public. This team answers written, telephone, and in-person inquiries from Federal and State agencies, Members of Congress, non-governmental institutions, foreign embassies and the general public.
The Staff manages "Ask the Expert" for the Department. This system handles all frequently asked questions which are stored in our online knowledgebase.