Initiatives

The U.S. Department of Agriculture has implemented several customer experience (CX) improvements since President Joe Biden signed the Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government in December 2021. The executive order directed all federal agencies to improve the overall experience for customers accessing government services and benefits.

Zakiah Goodlow, an Alabama native and sophomore at Alabama Agricultural and Mechanical University (A & M), credits the USDA 1890 National Scholar Program and USDA liaisons with helping her balance her many responsibilities. “[They] encourage me to enjoy the program,” she said. “They check in with me and make sure I’m doing okay.”

Arionne Patterson has come a long way since learning about the U.S. Department of Agriculture’s (USDA) 1890 National Scholars Program during a presentation hosted at her high school in Fresno, California. As a result of pursing her agricultural dreams and the USDA 1890 National Scholars Program, Patterson obtained her Agriculture Business degree at Prairie View A&M University and her master’s degree at Purdue University.

November is Native American Heritage Month. This is a time to celebrate Native American history and culture while also exploring the ongoing contributions, achievements, and hardships of Native people in the United States. This month’s theme, Indigenous Foods: The Intersection Between Land, Food, and Culture, highlights a challenge that many Native Americans face—food insecurity. USDA recognizes this and the importance of empowering Native Americans by building back sustainable food systems that strengthen food security and increases their control over Native agriculture and food systems.

Since 2017, FEED 7 Generations has worked to improve the health and wellness of Native people in the Pacific Northwest.

At the U.S. Department of Agriculture (USDA), we understand the essential role that veterans, military spouses, and transitioning service members can play in revitalizing and strengthening our agricultural industry. This is one of the reasons we provide a range of training resources and support. USDA’s Military Veterans Agricultural Liaison, or MVAL, connects veterans to resources within and outside USDA to help them embark on successful careers in agriculture. These efforts also help move USDA closer to its goal of developing a workforce in which 25 percent of all employees are veterans.

Many veterans and military spouses search for careers that can accommodate their health and physical needs. At the U.S. Department of Agriculture (USDA), reasonable accommodations can be arranged to help employees succeed in the workplace.

Dr. Engil Pereira, Associate Professor of the School of Earth, Environmental, and Marine Sciences at the University of Texas Rio Grande Valley (UTRGV), was selected as a fellow in the U.S. Department of Agriculture’s (USDA) 2022 E. Kika de la Garza fellowship program. Dr. Pereira initially learned about the fellowship through her subscription to USDA mailing lists.

Georgia native Topeka Ham found a new calling serving the American public through the U.S. Department of Agriculture’s Agricultural Research Service (USDA-ARS) after 26 years in the South Carolina Air National Guard.