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Healthful Foods Could Be Just a Click Away: FNS Works to Bring Online Shopping to SNAP Purchases

Posted by Jessica Shahin, Associate Administrator, Supplemental Nutrition Assistance Program in Food and Nutrition
Feb 21, 2017
A family eating dinner
USDA is committed to providing access for SNAP participants to use their benefits to purchase healthy, nutritious food online.

Online grocery shopping has been an option for many busy American families for years. But for the 44 million Americans who use benefits from the Supplemental Nutrition Assistance Program (SNAP) to supplement their food budget, this option has not been available…yet.

The U.S. Department of Agriculture (USDA) is in the process of bringing online purchasing to those who use SNAP benefits. Online purchasing could improve access to healthy food for those living in food deserts—areas with sparse options to buy healthy groceries—or for those who are unable to physically shop on their own due to a disability or transportation barrier.

The Agricultural Act of 2014, also known as the Farm Bill, took steps to pave the way for SNAP participants to be able to use their benefits online.  As a first step, the law required USDA to conduct demonstration projects to test the feasibility of online transactions and, based on the results, make a decision as to whether or not to allow online purchases nationwide.  Since the passage of the Farm Bill, FNS has been laying the groundwork to put together the complex technical infrastructure required for these demonstrations.

Because USDA is committed to maintaining the security of SNAP benefits for both the protection of SNAP participant accounts and to prevent and detect trafficking, SNAP online purchases must have a higher level of security than most other online purchases. For example, unlike other online electronic financial transactions, SNAP debit transactions require a secure customer-entered PIN. While more companies in the marketplace are developing this technology, there is currently only one company that provides an industry-tested and -approved secure encrypted-PIN solution necessary for online SNAP purchasing.  USDA is working with that company to bring online transactions to SNAP.

Another challenge to establishing SNAP online purchases is that any online purchase system must be able to work with the individual state systems for processing SNAP EBT payment transactions. For EBT online transactions to occur, the processor for the state where the transaction takes place needs to make specific adjustments to their system, which takes time and resources to facilitate. Currently several states are in the process of re-competing their EBT contracts for these systems as a result of the departure of one of the primary processors from the market. Ensuring successful transitions from one processor to another so that all SNAP households have basic access to their benefits is critical and will take time, presenting an additional challenge to establishing online SNAP EBT purchases. Even so, USDA is encouraging the processors to make online purchasing upgrades a priority and is providing support to make these transitions.

USDA is moving forward with all the relevant parties to overcome these challenges and bring online transactions to SNAP. This fall, USDA plans to release a request for volunteer retailers who are interested in participating in the online purchasing demonstration projects. Our goal is to select a small number of retailers before the end of this calendar year. Once selected, these retailers will begin their own system development to handle a number of SNAP specific tasks in the online world.  These include separating SNAP eligible and ineligible items, allowing transactions that use both cash and SNAP as a form of payment, not charging sales tax on SNAP items, properly charging (or not charging) bottle deposits, coupons and delivery fees, among other issues.

Online purchasing is only one of many changes we have made to SNAP in the last several years to strengthen the program and increase access to healthful foods for our clients, including providing funding to incentivize participants in SNAP to purchase more healthy fruits and vegetables through the Food Insecurity Nutrition Incentive Program, increasing farmers’ market participation in SNAP to improve access to fresh and nutritious food, and proposing updated SNAP retailers standards to include different varieties of healthy qualifying foods. We’re also working to help SNAP participants gain the skills they need to improve their employment situation and move off the program the right way through SNAP Employment and Training (E&T) programs that connect low-income job-seekers to jobs that are available in their local economy.

We look forward to continuing to work with our state and EBT processing partners to launch the online purchasing pilot and learn how best to bring this option to SNAP households in an efficient and secure manner.

Category/Topic: Food and Nutrition

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Aug 22, 2016

Hi, how could we receive more information about participating in the demonstration projects? Thank you.

Sep 03, 2016

I read all this about "healthy nutrition's through the much needed SNAP program, and I wonder why participants are allowed to buy: soda,chips,Red Bull,candy bars etc . If the parents are spending their SNAP FUNDS on bad stuff, what are they feeding their kids for dinner??!! We need to revamp this whole program so only food can be purchased. I hate seeing my tax dollars spent on junk food while the children eat God knows what for dinner.

Sep 13, 2016

who is the single (one) online grocery store that will be reaping in the profits from this sham? who owns it?

since everything these days is getting "Hacked" how will we be assured the tax payers are not being ripped off via hacking and illegals?

Sep 16, 2016

Kathy, it's already only food items that can be purchased. You can't use SNAP for alcohol, non-nutritional energy drinks, medications, toilet paper, diapers, soap, shampoo, paper towels, laundry detergent, school supplies, gas, and things that would be beneficial to those of us struggling to keep food on the table and a roof over our heads. Whether my husband uses Red Bull to get though his work shift after no sleep or I buy a bag of chips and some popsicles for a treat for my kids is 1) not your business and 2) not indicative of my kids not eating healthy dinners. And also, the minute the IRS takes that money from you it ceases to have anything to do with you at all. Though I'll be sure to use the average $3 a month my family gets from "your tax dollars" on potatoes and beans. That's right, the average family only contributes about $36 a year to the SNAP program, which in turn has to divide that money between the thousands of households who qualify. You have no room to judge what other families put in their carts.

Ben Weaver
Sep 28, 2016

@Kellie - on September 15, USDA released a Request for Volunteers (RFV) for retailers interested in participating in the two-year nationwide pilot for SNAP participants to purchase their groceries online. For more information about the RFV, including important deadlines, please visit our <a href="; rel="nofollow">online purchasing pilot information page</a>. Letters of intent from retailers are due September 30, 2016.

Dec 05, 2016

I would like to know how to apply to volunteer as a retailer for your online purchasing demonstration projects. I have large consumer direct Farm-to-table program that deliver to the Lower 48

Dec 14, 2016

What retailers in the state of Hawaii(Oahu), are participating in this online grocery for snap benefits?

May 27, 2020

Nowadays it's not just about "Fast Food" but it's about "Good Food that is given to you fast". For instance places like "Panera Bread" which has organic, good food that happens to be prepared for you. There's other online services such as like "Metabolic Meals" which offers organic food but it is prepared for you and delivered to your door. I mention organic food because that works best for families with food allergies. It's so good that SNAP can be used online. Please consider adding prepared, good food options for using the SNAP program such as Panera Bread. An online option is Metabolic Meals for people who can't cook because they are senior citizens with health conditions. That would be great if SNAP worked with these options as well.

Matt A
Jan 24, 2022

When a retailer's online purchase system has bad data (ex: disallowing common staple food items like whole milk) and the retailer is uncooperative to fix the problem, who should the cardholder contact for help?

Ben Weaver
Jan 27, 2022

@Matt A - thank you for your comment. If you have been unsuccessful with getting the retailer to correct the problem, please contact FNS at and include information about the retailer website you were using as well as the approximate date and time of the attempted purchase.