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Now more than ever, people expect to have a good experience when interacting with companies or organizations. Whether the interaction stems from a question, the desire to provide feedback, or an inquiry about services, a good customer experience is built on good customer service. In its simplest form, customer experience works to understand the entire end-to-end experience in order to enhance each interaction, better understand a customer’s needs, and leverage learnings to improve service.

On Wednesday, May 14^th at 1:00 PM EDT, the USDA’s National Organic Program Specialist Betsy Rakola will host a Google+ Hangout to discuss strategies for growing U.S. organic production. During this Hangout, you’ll hear from farmers, organic certifiers, researchers, and community organizations at the forefront of todays’ organic market.

Participate in the Hangout on Wednesday by watching it live on the USDA Google+ page or on www.usda.gov/live.  Some of the questions we will discuss are:

Last week we asked why young Americans should care about the Farm Bill by inviting you to use social media to help tell the story about what is at stake in your lives and communities. The response has been overwhelming! We read tweets from aspiring young scientists about the importance of the Farm Bill to their career. We received messages from business owners looking for ways to keep their family farms in the family for future generations. In fact, we were so struck by your feedback online, we thought that the best person to answer your questions and address your concerns would be Secretary Vilsack himself!

Do you have questions about national conservation or wildlife preservation efforts? Have you ever wondered about the effect of wildfires in our national forests? Wondering how you can give back to the great outdoors? You’re in luck!

USDA Senior Advisor to the Secretary for Environment and Climate Change Robert Bonnie will be hosting a live Virtual Office Hours session on Twitter this Thursday to answer your questions about USDA’s record conservation achievements and efforts to reconnect Americans to the great outdoors.

The arrival of fall doesn’t mean that garden season is over. In fact, the People’s Garden Initiative wants to keep the conversation growing! Throughout the growing season, People’s Garden staff and Executive Master Gardener volunteers at USDA Headquarters are asked hundreds of questions on the why, how, when and what of gardening. You too may be digging for answers on ways to turn your thumb a healthier shade of green.

Have you ever opened a package from the grocery store to find that something wasn’t right about it, and then wondered who to call to report a problem?  The company’s toll-free number? The grocery store that sold it? Or someone else? If that product involves meat, poultry, or a processed egg product, the USDA’s Food Safety and Inspection Service just made it easier consumers to alert the agency to food safety problems, any time of the day or night.

The Electronic Consumer Complaint Form (ECCF), which became available on FSIS’s website this morning, will allow consumers to submit the important information FSIS needs to begin an investigation in just six steps. Consumers will be requested to provide details on:

• When and where the product was purchased;
• When and how the problem was noticed;
• And how the agency can contact you for more information. Personal information is optional and will be used solely for the agency’s investigative purposes and product tracking.

Most people reading this probably have heard the statistic by now that one in six Americans, or 48 million people, is expected to get sick from foodborne illness each year.  You also probably have a lot of questions about what federal public health agencies are doing to prevent those illnesses, and what precautions you can take to further protect yourself and your family.

Today I hosted my very first twitter chat.  Seeing all the conversations fly by in real-time on Tweetdeck was overwhelming at first but I quickly got the hang of it.  I was happy to see so many tweeters send questions to our @USDA Twitter account for me to answer. I really hope that the chat was informative and interesting to all of you who participated.  It certainly was for me!

As a mom, grandmother and someone who spent many valuable years working in schools, I understand—first-hand—the great feedback that people provided. There are challenges in meeting the needs of growing children, and I believe the improvements we’ve made to school meals will go a long way toward meeting those challenges. I’m proud of what we’ve been able to do so far.

Now that the school year has started, everyone is abuzz about the healthier meals being served at schools all over the country.  As a result of the Healthy Hunger-Free Kids Act of 2010, starting this fall, school meals are featuring more whole grains, both fruits and vegetables at every meal, and less sodium and trans fat.  Portion sizes are adjusted for age, among other improvements.

As a result, you may have questions like:

What kinds of new foods will my child’s school offer?

What prompted the changes?

What can I do to help my child eat healthier at home?

When we first launched the Know Your Farmer, Know Your Food Compass in February, we knew you would use this digital record to explore USDA’s work on local and regional food.  And you have.