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Web Based Supply Chain Management



The Web Based Supply Chain Management (WBSCM) system is an integrated, Internet-based commodity acquisition, distribution, and tracking system built on Systems, Applications and Products in Data Processing (SAP) commercial software and an Oracle platform.

WBSCM supports domestic and international food and nutrition programs administered by four United States Department of Agriculture (USDA) agencies, including Food and Nutrition Service (FNS), Farm Service Agency (FSA), Agriculture Marketing Service (AMS), and Foreign Agricultural Service (FAS), and the United States Agency for International Development (USAID). The eight domestic programs, including the National School Lunch Program (NSLP), the Emergency Food Assistance Program (TEFAP), and Food Distribution Program on Indian Reservations (FDPIR), serve over 30 million Americans and are administered through 98 State Distributing Agencies (SDAs), supporting over 100,000 Recipient Agency (RA) school districts, food banks, and feeding centers, and 110 Indian Tribal Organizations (ITOs), supporting over 75,000 program participants.

USDA Foods account for nearly 20 percent of the value of school districts food purchases menus. Household-level programs, such as Commodity Supplemental Food Program (CSFP), TEFAP, and FDPIR, serve food insecure groups such as senior citizens, Native Americans, and low income citizens. The five international programs, which include Food for Peace, Food for Progress, and Food for Education, serve over 280 million people in over 65 countries with aid provided through the United Nations World Food Program and over 30 foreign governments, and approximately 70 private voluntary organizations (PVOs).

New and Improved Self-Service Desk Portal available to WBSCM Users

Beginning May 24, 2016, all WBSCM users will have improved ability to create and track their WBSCM incidents via a Self-Service Portal. You will also be able to search for historical incidents and view status. This portal will house a searchable Knowledge Database with answers to common issues. To view the portal, please visit the new and improved WBSCM Service Desk Portal. On the log-in prompt enter your email address for both the User ID and Password (all lower case for password) fields, and then change your password when prompted. 

The Service Desk's new email address is

Service Desk Hours and Contact Information

Standard Service Desk Support Hours:

  • 7:00 AM to 5:00 PM Central Time
  • Monday through Friday, excluding Holidays

Standard Service Desk Support Contact Information:

Off-Hour Service Desk Hours:

  • 5:01 PM to 6:59AM Central Time
  • Monday through Sunday and Holidays

Off-Hour Service Desk Support Contact Information: