The Web Based Supply Chain Management (WBSCM) system is an integrated, internet-based commodity acquisition, distribution, and tracking system built on Systems, Applications and Products (SAP). WBSCM supports domestic and international food and nutrition programs administered by three United States Department of Agriculture (USDA) agencies, including Food and Nutrition Service (FNS), Agricultural Marketing Service (AMS), and Foreign Agricultural Service (FAS), and the United States Agency for International Development (USAID). Multiple programs, including the National School Lunch Program (NSLP), the Emergency Food Assistance Program (TEFAP), and Food Distribution Program on Indian Reservations (FDPIR), serve over 30 million Americans and are administered through 98 State Distributing Agencies (SDAs), supporting over 100,000 Recipient Agency (RA) school districts, food banks, and feeding centers, and 110 Indian Tribal Organizations (ITOs), supporting over 75,000 program participants.
Household-level programs, such as Commodity Supplemental Food Program (CSFP), TEFAP, and FDPIR, serve food to insecure groups such as senior citizen, Native Americans, and low-income citizens. International programs, which include Food for Peace, Food for Progress, and Food for Education, serve over 280 million people in over 65 countries with aid provided through the United Nations World Food Program and over 30 foreign governments, and approximately 70 private voluntary organizations (PVOs).
USDA Foods account for nearly 20 percent of the value of school districts food purchases menus. On a yearly basis, WBSCM directly supports the order, procurement, and delivery of over 6.5 billion pounds of American farm food commodities with a value in excess of $4 billion.
WBSCM Training Site (Sponsoring Agency assigned ID required for access)
A WBSCM account must first be created by the User Administrator or the user’s organization. Once this account is created, WBSCM generates a registration email to the user with steps to create an eAuthentication (eAuth) ID and link it to their WBSCM account. Successful linking of an active eAuth ID to the WBSCM account is required to access WBSCM.
WBSCM New User Registration Job Aid (PDF, 258 KB)
Multiple WBSCM Account Registration Job Aid (PDF, 617 KB)
eAuth Tips and Support Job Aid (PDF, 862 KB)
WBSCM Self-Service Portal
WBSCM users have access to self-service features through the WBSCM Self-Service Portal which also provides latest WBSCM announcements. Users can create incidents, search for historical incidents, and track status online. To view the portal, please visit the WBSCM Self-Service Portal. When logging for the first time, on the login prompt enter your email address for both the User ID and Password (all lower case for both fields), and then change your password when prompted.
Users may also report their WBSCM issue to the Service Desk email address WBSCM.email@example.com, which automatically generates a WBSCM incident.
Service Desk Hours and Contact Information
Standard Service Desk Support Hours:
- 7:00 AM to 5:00 PM Central Time
- Monday through Friday, excluding Holidays
Standard Service Desk Support Contact Information:
- Phone: 877-WBSCM-4U (877-927-2648)
- Email: WBSCM.firstname.lastname@example.org
Off-Hour Service Desk Support Contact Information: