The Office of the Chief Financial Officer (OCFO), in partnership with the OCIO, was the first to take advantage of RPA capabilities by automating routine financial tasks and creating the RPA Service Management Organization (SMO). As its popularity grew and RPA proved its value in the USDA environment, the need for robust application maintenance and support necessitated the transfer of RPA ownership to OCIO-DISC.
In December 2019, the OCFO transitioned the RPA Program to the OCIO to create an enterprise service for all of USDA to leverage and to take advantage of economies of scale. As a result, Digital Infrastructure Services Center (DISC) built out the Service Management Office (SMO) to help empower the successful utilization of this technology across the USDA enterprise.
As outside Agencies such as GSA and FEMA came on board the SMO was re-branded as the RPA Center of Excellence (CoE) to manage and support the Enhanced service portfolio.
The RPA service is comprised of an RPA Cloud Hosting Environment that is scalable and allows for multiple customers in the environment(Tenants).