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News and Updates

Recent initiatives and projects led by the Office of Customer Experience

OCX Telework Survey Insights Report

USDA Telework Survey

In March 2021, Secretary Tom Vilsack pledged to look at workplace flexibilities across the board. To re-envision USDA’s workplace into one informed by our values of trust, respect, equity, inclusion, and service, the Office of Customer Experience engaged with diverse group – employees, supervisors, senior leadership, labor unions, and advisory groups – to design and launch a survey that carefully considers the needs and unique perspectives of employees.

To learn more, please view the Results of the Telework Survey (PDF, 14.8 MB). The report highlights key areas we must focus on to improve our efficiency, culture, and morale.