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Frameworks are supporting structures to guide conversations, activities, and practices. At USDA, we use these frameworks to help us understand and implement customer experience strategy. Creating a Shared CX Vocabulary Human-Centered Design (HCD): An interdisciplinary methodology of putting people...

Customer experience defines interactions, determining the level of trust from customers. At USDA, we aim to deliver the best customer experience to earn and maintain the trust of all customers. Customer experience is vital to strengthening our commitment to earning and maintaining the trust of the...

USDA meteorologist Brad Rippey discusses how recent tornadic activity reflects what is the traditional peak of the annual tornado season in the U.S.

USDA meteorologist Brad Rippey talks about what could be one potential benefit of this week's active weather in a region needing crop moisture.

Areas impacted by tornadoes over the past week and weekend could face another round of active weather during the middle part of this week. (Rod Bain and USDA meteorologist Brad Rippey

USDA has announced new nutrition standards for school meals. Gary Crawford has more. PARTICIPANTS: Gary Crawford. Former President Harry Truman. Agriculture Secretary Tom Vilsack. North Carolina mother, Mary Beth Cochran.

Some food shoppers may be surprised at USDA's latest forecasts for food prices. Gary Crawford has more. PARTICIPANTS: Gary Crawford and USDA economist, Megan Sweitzer.

USDA is taking another action to protect consumers from salmonella outbreaks. Gary Crawford has more. Participants: Gary Crawford and USDA Deputy Under Secretary for Food Safety Sandra Eskin

This past week's U.S. Agricultural trade mission in India could set the stage for growing trade between the U.S. and India while also sparking some near-term sales as well. Gary Crawford has more. PARTICIPANTS: Gary Crawford. Under Agriculture Secretary for Trade Alexis Taylor. Mississippi Ag...

How many big mistakes can a home tomato grower make? One expert says, "A LOT". Gary Crawford has the story. PARTICIPANTS: Gary Crawford and Kansas State University Extension gardening expert, Dennis Patton. Also, Guy Clark.