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Technology

USDA Leveraging Modern Technology and Digital Tools to Improve Customer Service

The U.S. Department of Agriculture (USDA) is driven to lead the way in customer-centered, data-driven service delivery across the Federal Government. It is our goal to accelerate the use of modern technology and digital tools that our internal and external customers expect in every aspect of their lives. We have made significant strides in advancing technology capabilities, including establishing the Office of the Chief Data Officer (CDO) and the Office of Customer Experience (OCX). The Office of the Chief Information Officer (OCIO) through the IT Modernization initiative, has made major progress in modernizing our information technology (IT) infrastructure to what it is today.

New Charts of Note Mobile App Provides 24/7 Access to Thousands of Economic Research Service Charts

In today’s world, keeping up with the latest news and research can feel like a full-time job. Fortunately, USDA’s Economic Research Service (ERS) has launched a new Charts of Note Mobile App designed to deliver digital snapshots of research straight to your mobile device.

GSA Partner, USDA, Delivers Enhanced Contact Center Experience for Customers

Good customer experience starts at the very first interaction with a customer, which is why the U.S. Department of Agriculture recently officially launched its AskUSDA Contact Center program to support inquiries via web, phone, chat, or email. AskUSDA serves as the one “front door” to help deliver a centralized contact center experience, helping customers get consistent and streamlined information.