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Technology

GSA Partner, USDA, Delivers Enhanced Contact Center Experience for Customers

Good customer experience starts at the very first interaction with a customer, which is why the U.S. Department of Agriculture recently officially launched its AskUSDA Contact Center program to support inquiries via web, phone, chat, or email. AskUSDA serves as the one “front door” to help deliver a centralized contact center experience, helping customers get consistent and streamlined information.

AskUSDA: An Improved and Streamlined Customer Experience

Now more than ever, people expect to have a good experience when interacting with companies or organizations. Whether the interaction stems from a question, the desire to provide feedback, or an inquiry about services, a good customer experience is built on good customer service. In its simplest form, customer experience works to understand the entire end-to-end experience in order to enhance each interaction, better understand a customer’s needs, and leverage learnings to improve service.

RD’s ReConnect Program: Supporting Agricultural Innovation by Bridging the Digital Divide

Often when we think of rural broadband, we think about how internet access has revolutionized the way Americans consume media, conduct business, learn, and receive medical care via telemedicine. Over the last two decades, USDA has been making significant progress in connecting rural communities to the same telecommunications infrastructure enjoyed by their urban counterparts. However, the untapped potential of high-speed broadband also extends into the new technologies farmers and ranchers use to feed and clothe the world.

Students and Healthcare Services on Maine’s Island Communities Stay Connected

Maine’s island communities are scattered up and down the coastline, many of them miles out to sea - they’re rural communities carving out a life both in and on the Atlantic Ocean. Despite the distance from the mainland, the educators and healthcare workers in this remote area of the state are dedicated to providing the critical services our island residents depend on and have adapted to the necessary changes brought on by the COVID-19 pandemic. One of the elements of this adaptation has been through the use of telecommunications, and as State Director of USDA Rural Development in Maine, I’m happy our agency has been able to serve as a key partner in bringing this technology to our rural island communities.

SoilWeb App 2.0 Offers Valuable Soil Info on the Go

Have you ever wondered about the soil you are standing on, at any given spot in the United States? Curious about what soil type it is? How about if the soil is easy to dig? If the soil is ideal for supporting the weight of a house or a barn? Or simply, if it will help you grow better tomatoes?