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Listen Better, Serve Better

In support of Section 1006 of the American Rescue Plan and USDA’s commitment to advance equitable access to USDA program and services, the Office of Customer Experience, or OCX, spent the past year working to improve the support provided to USDA’s community-based partners who work to connect economically distressed and/or underserved communities with USDA programs and services, specifically American Rescue Plan Technical Assistance Investment Program (ARPTAI) cooperators. The culmination of this work is USDA CARES, an initiative dedicated to Create, Assist, Rebuild, Empower and Strengthen our communities and customer relationships. USDA CARES is comprised of a series of resources that directly address cooperators’ needs.

USDA Mission Areas, Agencies, and Offices’ Equity Action Plans Are Making Progress

Since the start of the Biden-Harris Administration, the U.S. Department of Agriculture has advanced equity by listening to the people we serve and learning how we can serve them better by removing barriers to our programs and services. USDA offices and agencies have developed key actions to comprehensively incorporate equity into the Department’s services, which touch every American’s life.

Shorlette Ammons: Encouraging Young Farmers to Embrace Their Roots Through Food and Music Connectivity

Growing up in Beautancus, North Carolina, U.S. Department of Agriculture Equity Commission Member Shorlette Ammons learned first-hand the impact of farming and food systems in rural communities. From a large line of farmworkers, cooks, and storytellers, Ammons leans on her experience and background to uplift the voices of those like her.

Yvonne Lee: Acknowledging Asian American Impact and Influence on the U.S. Agriculture Industry as a Policy Design Expert

May is Asian American, Native Hawaiian and Pacific Islander (AANHPI) Heritage Month and serves as an important opportunity to celebrate our AAPI communities and honor their many contributions to the United States. The AAPI community has influenced American culture in so many ways. One example is in the agricultural sector.

USDA Takes Steps to Prevent Illegal Child Labor

Since 2018, the U.S. Department of Labor (DOL) has seen a 69 percent increase in children being employed illegally by companies. In the last fiscal year, the department found 835 companies it investigated had employed more than 3,800 children in violation of the Fair Labor Standards Act. In February, DOL announced that one of the nation’s largest sanitation services providers for food processors had employed at least 102 children in hazardous occupations and had them working overnight shifts at 13 meat processing facilities owned by nine different companies. While this issue is not unique to the food industry, it cannot be ignored that it is a problem, and USDA is standing with our federal partners to combat it.

Arturo S. Rodríguez: ¡Sí Se Puede! Improving the Lives and Livelihoods of Farmworkers

March 31 marks César Chávez Day and serves as a reminder to all Americans of the importance of service, community, education, and commitment to advocating for farmworkers and their families. Chávez was a champion of farmworkers’ rights, calling for fairer wages and improved working conditions and helping open the door for better opportunities for farmworkers across the country.

Next Steps in Providing Financial Assistance to Borrowers Who Have Faced Discrimination: Organizational Deadline

Section 22007 of the Inflation Reduction Act (IRA), signed into law by President Biden in August 2022, directs USDA to provide financial assistance to producers who have experienced discrimination in USDA’s farm lending programs. This program provides USDA the ability to deliver financial assistance for those farmers, ranchers, or forest landowners determined to have experienced discrimination in USDA's farm lending programs prior to January 1, 2021. These funds are one step in the long march towards justice and an inclusive, equitable USDA.