Robotic process automation (RPA) refers to software that can be easily programmed to perform basic tasks across applications the same as human workers would perform. The software robot can be taught a workflow encompassing multiple steps and applications, such as receiving forms, sending a message receipt, checking a form for completeness, filing a form in a folder and updating a spreadsheet with the name of the form, the date filed, and so on. The RPA software robots never sleep and make zero mistakes.
RPA software is designed to reduce the burden of repetitive, simple tasks on employees. Successful use of RPA technology requires training and specialized skills to build bots, which perform automated tasks using software programmed for each specific workflow. Several software vendors have developed RPA software that can be purchased and installed within a customer’s computing environment.