Today’s modern workforce needs advanced technology solutions that empower them to excel in new digital service delivery models. Robotic Process Automation (RPA) has gained traction for the ability to automate repetitive, high-volume manual processes across multiple applications. RPA enhances employee productivity by freeing up their time to concentrate on more important work and engage with customers. All this while lowering costs.
The USDA RPA Center of Excellence (CoE) provides RPA governance and policy to the USDA and outside Federal Agencies to develop bots that automate and streamline business processes for their respective Departments.
The Office of the Chief Information Officer (OCIO) created an enterprise RPA service for all USDA and non-USDA federal agencies to leverage economies of scale.