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RPA Center of Excellence (CoE)

RPA Center of Excellence (CoE)

The USDA OCIO Robotics Process Automation (RPA) program provides an enterprise-wide automation solution to automate and host automation. RPA supports process improvement activities by helping the department gain programmatic efficiencies and providing a mechanism for USDA to realize the benefits of intelligent automation.

The USDA RPA Center of Excellence (CoE) was created to help guide Mission Areas and Staff Offices through the process of ensuring RPA projects are efficiently and effectively delivered with a focus on customer service. The RPA Program enables enterprise-wide digital transformation, which reduces cost, increases speed, ease in processes manual data, and quality improvement. Robotic automation benefits low-risk efficiencies scaled in day-to-day operations. Studies have shown an average cost of a full-time employee (FTE) is about one-third the hourly rate of an average employee.

What We Are Doing:

  • Enterprise Service Model - easy to understand, flexible to customers, and protects customer deployments
  • Cloud Hosting Environment - accommodates many (shared) customers, provides disaster recovery, and is very scalable
  • Flexible Development Model - customers can take advantage of the Centralized or Federated model
  • Enhanced Department Security Posture - upgraded the Authority To Operate (ATO) from FISMA Low to FISMA Moderate
  • USDA Workforce Development - continuous RPA Certification training by partnering with market vendor for reskilling and capstone projects

Next Steps:

  • Work with Mission Areas and Staff Offices to identify and plan for new automation projects
  • Offer a flexible, long-term, sustainable operations and maintenance model for USDA and for all RPA Customers

How to Get Started:

  • Contact your respective OCIO Digital Infrastructure Services Center (DISC) Business Relationship Manager (BRM)

RPA Business Relation Managers (BRM)

  • Thomas Antonich: Food, Nutrition and Consumer Services (FNS), Natural Resources and Environment (Forest Service), Trade and Foreign Agricultural Affairs' (TFAA)
  • Christopher Clements: Farm Production and Conservation (FPAC), Rural Development (RD), Customer Experience Center (CEC)
  • Tyler Cole: Food Safety (FSIS), Office of Chief Financial Officer (OCFO)
  • Marlon Foster: Marketing and Regulatory Programs (MRP), Research, Education and Economics (REE)
  • Brenda Thoele: Department Administration (DA)