Search

This ever-growing library of resources is meant to highlight the work happening with customer experience at USDA and in the broader federal government. Relevant Laws, Regulations, and Policies Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuilt Trust in...

Measuring customer experience in an accurate, meaningful way helps to better understand our customer’s needs and create measurable internal goals. When our goals are clear, they are easier to represent and check for positive progress. Demonstrating our long-term progress shows our commitment to...

Governance supports accountability measures that incentivize and reinforce the idea that customer experience should be present in all the work that we do. Often, we use customer experience strategies and frameworks without even knowing it. The value in knowing about the strategies and frameworks is...

Frameworks are supporting structures to guide conversations, activities, and practices. At USDA, we use these frameworks to help us understand and implement customer experience strategy. Creating a Shared CX Vocabulary Human-Centered Design (HCD): An interdisciplinary methodology of putting people...

Customer experience defines interactions, determining the level of trust from customers. At USDA, we aim to deliver the best customer experience to earn and maintain the trust of all customers. Customer experience is vital to strengthening our commitment to earning and maintaining the trust of the...

Natural beauty, vibrant cities and diverse ecosystems make up USDA’s National Agricultural Statistics Service’s Northwest Region, which includes Alaska, Idaho, Oregon and Washington. With its temperate northern climate, it’s no surprise that the region is diverse in crops and livestock. With the...

USDA meteorologist Brad Rippey discusses how recent tornadic activity reflects what is the traditional peak of the annual tornado season in the U.S.

USDA meteorologist Brad Rippey talks about what could be one potential benefit of this week's active weather in a region needing crop moisture.

Areas impacted by tornadoes over the past week and weekend could face another round of active weather during the middle part of this week. (Rod Bain and USDA meteorologist Brad Rippey

Leigh Adams grew up in Houston, Texas, where agriculture and the outdoors were a way of life for her. “When I wasn’t at school, I was in the country tending to the ranch, fishing, baling hay or hunting,” she said. “Doing these activities brought nothing but happiness.”