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AskUSDA: An Improved and Streamlined Customer Experience

Now more than ever, people expect to have a good experience when interacting with companies or organizations. Whether the interaction stems from a question, the desire to provide feedback, or an inquiry about services, a good customer experience is built on good customer service. In its simplest form, customer experience works to understand the entire end-to-end experience in order to enhance each interaction, better understand a customer’s needs, and leverage learnings to improve service.

Myths Debunked: Coronavirus Food Assistance Program 2 (CFAP 2)

USDA is now accepting applications for the Coronavirus Food Assistance Program 2 (CFAP 2) for farmers and ranchers whose operations have been impacted by the current pandemic. Signup closes on December 11. Have you submitted your application? Let’s debunk some common myths that may be holding you back.

Serving Savory Seafood for 2020 Holiday Meals

According to the National Oceanic and Atmospheric Administration, the United States is the second largest consumer of seafood in the world after China. With several holidays around the corner, many of us are preparing for small celebrations at home.

When Bears Fly

This bear can fly. The new Smokey Bear balloon debuted in last year’s Macy’s Thanksgiving Day Parade (USDA Forest Service photo.)

Leftovers: The Gift that Keeps on Giving

It’s that time of year again where families and friends give thanks together – either in person or virtually. This may be the first time you’re taking on the labor-intensive task of making a Thanksgiving meal. Planning is needed before, during and after, to ensure food safety but the steps are easy.

Science is Saving the Mangrove Forests

Mangrove forests along the coastlines in the Asia-Pacific region provide building materials for traditional homes, shelter fish and wildlife, protect communities from tsunamis and typhoons, and store more carbon than any other forested ecosystem in the world. Despite all they do for humans and the planet, mangrove forests are threatened by over harvesting and rising sea levels.